IS
the next generation dynamic, innovative Internet & Marketing communications firm based in scenic downtown Austin, Texas, USA.   Drawing on the passion and winning edge of our founder, Brant Parker, and his near 20 years of industry knowledge, SPIN is poised to help your organization navigate its' way to levels never before realized.

We’re focused on B2C & B2B.
Business-to-consumer/customer marketing is a specialty of ours, enhanced by almost 20 years of Business-to-Business marketing experience. If you are selling products or services to the end consumer or to other businesses,
we’ll get you results.




We get results.
The marketing materials we create will help you attract new clients and increase revenues.





We are marketing strategists.
We do much more than create attractive marketing materials. We also develop strategies to ensure that your marketing materials continually connect with your prospective clients.



We handle the entire process.
We develop the marketing plan, design attractive materials, implement all technology — and do whatever else it takes to position your organization for success.

At Your Service!

We provide the highest level of service.
Our clients expect unparalleled service —
and we deliver.

Our Beliefs

Becoming customer centric is on the agenda of organizations worldwide. But many fail to transform their plans into actionable, everyday behavior that delivers great customer experiences. The following beliefs guide our thinking, methodology, advice and work.

Experience
Creating great customer experiences is a vital strategy for growth. When a customer and employee touch, an experience is created. One customer and one touch point at a time.

Empowerment
Your customer’s loyalty is won by the sum total of the experiences created by your employees. Empowering your employees is not optional but essential to your ability to deliver performance excellence. Most managers fail to empower due to fear, misunderstanding or simply lack of know-how.

 
Excellence
Excellence is the way to exceed expectations. When you go beyond parity and exceed expectations, you create a WOW experience for which your customers will pay a premium. Exceeding expectations is about creating differentiation and market leadership.

Everyone
Every employee is an experience creator and every employee impacts the customer experience. You are only as good as your weakest link. To win in the marketplace, you must manage all customer touch points all the time. Make sure that everyone adds value to the customer experience.

Execution
Ideas are great, but only execution counts. An organization-wide approach is critical to the successful execution of customer-centric strategies. Make sure to cover all your bases and elevate your experiences beyond parity and enter the WOW zone.

Evolution
Customer experience is measured in results. It is critical to measure the impact on customer actions, not internal performance factors. Over time, your customers will pay premium prices and demonstrate long-term commitment.  Set your customer experience metrics goals and track your success!